Why Balka

When working with us, you will immediately recognize our vast experience and knowledge in the Collection and Recovery business. You will see:

Outstanding Results
with Legal Compliance

  • We adhere strictly to compliance of the Financial Services Act 2013 (FSA / IFSA), Personal Data Protection Act 2010 (PDPA) & BNM Fair Debt Practice.
  • Company Directors have vast Debt Recovery & Management experience across a multi-product environment.
  • Company Directors are themselves involved in the day-to-day running of the business and available for assistance beyond the normal working hours.
  • We carry out job functions as per client’s requirements & instructions – Client SLA.
  • Our method and approach in handling Uncontactable Accounts has proven successful, yielding higher collections.
  • We have an effective collection system for all services rendered with call logs – Volare.
  • We work within the guidelines of Bank Negara Malaysia (BNM) and other regulatory authorities.
  • We have a multi layered security approach to safeguard client information.
  • All recovery officers and personnel employed have no prior criminal record or have any criminal proceedings pending.
  • All recovery officers are well trained to project a professional image, good work ethics & safeguard the customer image.
  • No recovery action will take place after 9.00pm and before 8.00am unless has been agreed by Clients and `its customers.
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