Collection Manager / Team Leader

Manage a team of recovery officers especially in ensuring collections are up to par with targets set
Sets Credit & Collection operations productivity targets and monitors achievement monthly, quarterly, and annually
Planning, evaluating, implementing, and continuously improving all aspects of credit & collection functions and processes.
To handle inbound and out bound calls regarding overdue/over limit accounts
Update Account status and database frequently
Ensure the accounts are worked and followed-up thoroughly and in a timely manner
Exhibits strong negotiation skills and problem-solving skills both in English and Bahasa Malaysia
Strong leadership and team management skills
Strong analytical and problem-solving skills
Proficient in using collection software and tools
Oversee day-to-day operation
Monitor team performance and report on metrics
Discover training needs and provide coaching

Interested candidates can send their resumes to recruitment@balka.com.my mentioning "Job Title" in the subject line.

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